Terms of Service

1. Overview of the Service

Drippy is a cloud-based software platform that enables businesses to manage communications, automate WhatsApp messaging, facilitate wholesale sourcing workflows, and manage cross-border inventory logistics, use AI-assisted responses, store customer and conversation data, and operate marketing and sales workflows. Drippy is not a messaging carrier, phone service, payment processor, or employer of any merchant's personnel.

Engagement Tracking: The Service includes features that allow Merchants to track how users interact with line sheets and product links. By using the Platform, you acknowledge and agree that the Company collects data on link clicks, view duration, and interaction frequency. This data is provided to the Merchant to facilitate better service and inventory management.

2. Eligibility

You must be:

• at least 18 years old;
• legally authorized to bind the business entity you represent; and
• compliant with local laws applicable to your business.

If you are accessing the Service on behalf of a business, you represent and warrant that you have full authority to bind that business to these Terms.

3. Account Registration

To use the Service, you must create an account and provide accurate and complete information. You are responsible for:

• maintaining confidentiality of login credentials;
• all activity occurring under your account;
• ensuring your use of the Service complies with all applicable laws including privacy, marketing, employment, and consumer protection regulations.

We may refuse, suspend, or terminate accounts at our discretion.

4. Business Responsibilities

Merchants using Drippy are solely responsible for:

• obtaining necessary rights to upload customer data, contact lists, product information, and message content;
• ensuring compliance with WhatsApp Business Platform policies, Meta's terms, and all applicable laws;
• reviewing AI-generated content before relying on it;
• securing permission from customers to contact them;
• all communications sent from their account, human or AI-generated.

The Company disclaims responsibility for message accuracy, legal compliance, or customer interactions performed by merchants or their staff.

5. Customer Data & Data Roles

5.1 Merchant as Data Controller

For all customer data (names, phone numbers, chat history, contact notes, etc.) that you upload or transmit through the Platform ("Customer Data"), you are the Data Controller. You determine the purposes and means of processing, including compliance with any local wholesale or retail regulations.

5.2 Drippy Inc. as Data Processor

We act as a Data Processor for Customer Data to provide the Service under your instructions. We implement industry-standard security measures to ensure this data remains segregated from other merchants.

5.3 Company as Controller for Operational & Aggregated Data

We act as a Data Controller for:

(a) Account and billing information.

(b) Aggregated & Anonymized Data: We reserve the right to aggregate Customer Data with data from other merchants on the Platform to create anonymized industry benchmarks, trend reports, and operational analytics ("Aggregated Insights").

(c) Usage Rights: These Aggregated Insights do not identify any specific Merchant, Customer, or PII. We own all rights to Aggregated Insights and may use them to improve the Service, provide market intelligence, or publish industry trends.

6. AI Functionality & Limitations

Drippy uses third-party AI services to generate automated responses, suggestions, and conversational assistance. You acknowledge:

• AI outputs may be incorrect, incomplete, unpredictable, or inappropriate.
• You are responsible for reviewing and approving AI messages.
• Drippy does not provide legal, medical, financial, or employment advice.
• The Company is not liable for decisions you make based on AI-generated content.
• You maintain full responsibility for communications sent to your customers.

7. Messaging Responsibilities & WhatsApp Compliance

By using WhatsApp features through Drippy, you agree to comply with:

• WhatsApp Business Platform policies;
• Meta Platform Terms;
• template and messaging rules;
• opt-in requirements;
• local messaging regulations.

Failure to comply may result in suspension by Meta or Drippy without refund.

You acknowledge that WhatsApp may temporarily or permanently restrict your number for violations, and Drippy is not responsible for such enforcement.

8. Billing, Subscriptions & Usage Fees

Drippy operates under a hybrid billing model:

8.1 Subscription Plans

Plans such as Lite, Starter, and Growth may include recurring monthly fees. You authorize us to charge your payment method automatically each billing cycle until canceled.

8.2 Overage Charges

Usage beyond plan thresholds (including AI messages or conversation volume) may incur additional per-message or per-unit fees. You authorize us to charge such overages.

8.3 No Refunds

All fees are non-refundable, including:

• partial billing periods;
• unused time in a subscription;
• early cancellation;
• account suspension or termination due to policy violations;
• changes to plan limits or pricing.

8.4 Billing Disputes

You must notify us of billing disputes within 30 days of the charge. Failure to do so waives the dispute.

9. Cancellation & Termination

9.1 Merchant-Initiated Cancellation

You may request account deletion or cancellation at any time by contacting support@heydrippy.com. Billing remains active through the end of the current billing cycle; no prorated refunds are provided.

9.2 Company Termination

We may suspend or terminate accounts for:

• policy or legal violations;
• abusive behavior;
• fraudulent or high-risk activity;
• non-payment;
• misuse of messaging features;
• security threats.

We may terminate the Service or modify features at any time.

10. Employment & Labor Liability Disclaimer

Drippy is a software tool, not a labor provider. You acknowledge and agree:

• Drippy Inc. is not an employer, joint employer, or labor provider for you or your employees.
• Drippy does not make employment decisions.
• You are solely responsible for compliance with wage, hour, labor, break-time, employee monitoring, or worker classification laws.

You must indemnify and hold us harmless from any employment-related claims, including those related to:

• wrongful termination
• wage and hour disputes
• break laws
• discrimination
• misclassification
• alleged automation replacing human labor

This clause is essential for your protection and ours.

11. Acceptable Use Policy

You agree not to use the Service to:

• send spam, unlawful, harmful, or misleading content;
• harass or abuse customers;
• transmit unauthorized marketing;
• upload harmful code;
• bypass security controls;
• extract or scrape information improperly;
• abuse AI responses for harmful or illegal purposes.

Violation may result in immediate termination.

12. Intellectual Property

All rights in the Drippy platform, including software, branding, interface components, and underlying technology, are owned by Drippy Inc. You may not copy, reverse engineer, or modify the Service except as expressly permitted.

You retain ownership of your own content, inventory, templates, and customer data.

13. Confidentiality

Both parties agree to maintain the confidentiality of non-public information obtained through the Service. Confidential information may be disclosed only when required by law.

14. Security & Availability

We use commercially reasonable safeguards to secure the Platform, but:

• no system is perfectly secure;
• availability may be interrupted due to maintenance, outages, or third-party services;
• we do not guarantee uninterrupted access.

You use the Service at your own risk.

15. Disclaimer of Warranties

The Service is provided "as is" and "as available" without warranties of any kind. We disclaim:

• implied warranties of merchantability or fitness for a particular purpose;
• warranties regarding accuracy of AI outputs or messaging content;
• warranties regarding uptime or availability.

Merchants bear all risk related to use of the Service.

16. Limitation of Liability (Maximum Protection)

To the fullest extent permitted by law:

• We are not liable for indirect, incidental, special, punitive, or consequential damages.
• We are not liable for lost profits, lost business, reputational harm, loss of data, regulatory penalties, or employment disputes.
• Our total aggregate liability arising out of or relating to the Service shall not exceed the fees paid to us in the preceding 12 months.
• You assume all responsibility for communications sent through the Platform, whether human or AI-generated.

These limitations survive termination.

17. Indemnification

You agree to indemnify, defend, and hold harmless Drippy Inc. and its officers, employees, contractors, and affiliates from any claims, damages, losses, liabilities, and expenses arising out of:

• your use of the Service;
• employment or labor disputes relating to your staff;
• violations of WhatsApp or Meta policies;
• unlawful or misleading messages sent through the Platform;
• your breach of these Terms;
• your customer interactions or disputes.

18. Arbitration; Class Action Waiver

18.1 Binding Arbitration

Any dispute arising out of these Terms or the use of the Service shall be resolved through binding arbitration in California, administered by the American Arbitration Association (AAA).

18.2 Waiver of Class Actions

You agree not to participate in any class action, class arbitration, or representative action against Drippy Inc.

This clause significantly reduces litigation risk and is standard in SaaS agreements.

19. Governing Law

These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles. Venue for any permitted non-arbitration dispute will be exclusively in California.

20. Modifications to the Service or Terms

We may update these Terms or modify the Service at any time. Continued use after changes constitutes acceptance of the revised Terms.

21. Contact Information

For questions regarding these Terms:

📩 support@heydrippy.com

Drippy Inc.
California, United States